FAQs

1. How do I place an order?

To place an order, simply contact us via email with your equipment requirements. Our team will take it from there, guiding you through specifications, availability, pricing, and next steps.

2. What information should I include in my order email?

Please include the type of machinery needed, quantity, intended application, delivery location, and any technical requirements. This helps us respond faster and more accurately.

3. Do you supply fully assembled machinery?

Yes. We assemble machinery components to meet operational standards before supply, ensuring each unit is ready for industrial use.

4. Can I request custom configurations?

Absolutely. We work closely with clients to accommodate specific configurations based on operational needs and project requirements.

5. What industries do you serve?

We supply heavy machinery solutions to construction, manufacturing, infrastructure, logistics, and other industrial sectors.

6. Do you supply machinery outside Germany?

Yes. We supply and support clients globally, leveraging our operational presence in Germany and China.

7. What is the typical order processing time?

Processing time depends on the equipment type and configuration. Once we receive your email, our team will provide a clear timeline.

8. Do you offer technical support after purchase?

Yes. We provide post-supply technical guidance to ensure proper operation and long-term performance.

9. How is pricing determined?

Pricing is based on equipment specifications, configuration requirements, quantity, and delivery location. A detailed quotation is provided after review.

10. How do I speak directly with a representative?

You can reach our team by email or phone, and a dedicated representative will be assigned to handle your enquiry.